anonymous
New member
- Points
- 14

I recently had a disappointing experience with Ultahost.com and their support team. Here are the key issues I encountered:
- Unreliable VPS Hosting:
- My VPS server frequently went down at night.
- Taking a snapshot caused the server to be down for hours.
- Inept Shared Hosting Support:
- The support team lacked basic knowledge about name servers.
- Despite adding the provided nameservers, my domains were not hosted for two weeks.
- Unhelpful Support Team:
- Pre-purchase inquiries were answered promptly, but post-purchase support was frustrating.
- They repeatedly asked me to open support tickets for urgent issues, which took a long time to get a response.
Me: Hello, I have added name servers to my hosting a week ago.
Support: Hi there, thanks for reaching out. I hope you're doing well. How may I help you?
Me: To my domains - Name Servers ns1.ultahost.com, ns2.ultahost.com, ns3.ultahost.com, but it's still not hosted on the shared hosting.
Support: Please submit a request from your account with your issue. You can submit your support tickets here: [link]
Me: Why are you here then? On my Ultahost dashboard, I am seeing these nameservers: Nameservers ns1.ultahost.com, ns2.ultahost.com, ns3.ultahost.com, ns3.ultahost.com (last 2 are duplicate).
Support: Please open a ticket to report the domain name in question.
Support: I'm sorry, but I don't currently have the information regarding the service you're inquiring about. If you have an existing ticket, please provide me.
Me: No, I don't have any ticket.
Overall, my experience with Ultahost.com was highly unsatisfactory. I faced extended downtimes and received inadequate support. I would not recommend their services.