Raters: Ultahost.com | Honest Reviews

I recently had a deeply frustrating experience with Ultahost.com and feel compelled to share my thoughts to warn potential customers.
I ordered a VPS from Ultahost.com, and almost every night, the server went down. Additionally, whenever I attempted to take a snapshot, the server would be down for hours. This kind of unreliability is simply unacceptable, especially for those who rely on their services for critical tasks.
Things didn't get any better when I switched to their shared hosting plan. The support team seemed to lack basic knowledge about name servers. Despite adding the nameservers they provided, my domains remained unhosted for two weeks.
Here’s an example of a typical conversation with their support team: before making a purchase, they were quick to respond and encourage the payment. However, once I became a paying customer, their attitude changed drastically. They would consistently ask me to open support tickets, regardless of how urgent the issue was. These tickets often took a long time to get a response, leaving me with prolonged downtimes and no immediate assistance.
In summary, Ultahost.com provides subpar support, particularly before you've made a purchase, just to encourage you to buy after that no live chat support only tickets which they dont reply for hours if not days. If you value reliable service and competent customer support, I would advise looking elsewhere.