Enterprise marketing site, multi-site operations and governed AI support.
See the platform →HelpoSoft unifies live chat, tickets, email, WhatsApp, Messenger, Instagram, Telegram, SMS, voice, AI, knowledge and customer success—without forcing teams into disconnected tools.
One platform across the support lifecycle
Start with the channels customers use today. Add automation, AI, analytics and customer success without rebuilding the customer record.
Install one non-blocking widget, serve several websites, identify visitor context and move every conversation between AI and human support without losing history.
Manage website, email, API, WordPress, WHMCS and omnichannel requests in one ticket queue with assignments, SLAs, automation and complete customer history.
Ground AI responses in approved company knowledge, control spend and confidence, review risky answers and hand conversations to agents whenever certainty is low.
Bring WhatsApp, Messenger, Instagram, Telegram, SMS, email, voice and website conversations into a unified customer and ticket timeline.
Track account health, onboarding, renewal risk, success plans, NPS, milestones and support signals in the same platform used to serve customers.
Measure support volume, responsiveness, SLA performance, customer feedback, agent quality, AI usage and staffing needs from workspace-isolated dashboards.
Add several websites, customize each widget, switch dashboard scope and view combined work from an all-sites command center.
Ground answers in approved knowledge, route sensitive topics to people, review low-confidence responses and control provider cost from one governance center.
Connect the website, business systems, messaging providers and custom applications to one customer timeline.
Switch the active website while staying on the current operational page, or use All websites to manage combined queues, customers and SLA risk.
Review the combined operation, then narrow the same dashboard to a specific website without opening another tool.
Combine product support, onboarding, AI knowledge, customer health and developer integrations in one operational workspace.
SolutionBring website chat, social messaging, email and customer history together while automating only approved store information.
SolutionGive agents customer, service, domain and invoice context while routing billing and technical issues to the correct team.
SolutionManage several websites or isolated client workspaces, apply white-label branding and track usage without losing central oversight.
SolutionCentralize website questions, product activation tickets, documentation and customer feedback for software, courses and downloadable products.
Use practical guides for installation, knowledge, channels, security and service operations.
Add a website, approve domains, customize the launcher and install the non-blocking script safely.
IntegrationInstall the WordPress plugin, load the chat widget and optionally add a ticket form.
IntegrationInstall the addon module, synchronize ticket events and provide hosting customer context to agents.
AI & knowledgeCreate approved source material, configure review workflows and launch AI gradually.
ChannelsConnect a supported messaging provider and validate inbound, outbound, media and delivery callbacks.
AdministrationSeparate website configuration while keeping centralized users, billing and operational visibility.
Start with live chat and tickets. Add AI, messaging, customer success and automation when your operation is ready.