Nadia Rahman
Refund policy question
WhatsApp Enterprise cloud customer support
Bring every support channel into one governed workspace.
HelpoSoft unifies live chat, email, tickets, messaging, customer context, automation, analytics and AI—so teams can move faster without losing operational control.
Explore the complete Cloud platform
Managed Cloud platform
Human-controlled AI
Explicit integration status
Demo workspace · illustrative data
Unified inbox
Oliver Grant
Unable to connect domain
Live chatMina Lee
Invoice needs correction
EmailTechNova
SLA escalation
TicketNadia RahmanCustomer · Ecommerce store
OnlineCan I return an unopened order after 14 days?
Copilot suggestion
Your approved policy allows unopened items within 30 days of delivery.
Yes—unopened items can be returned within 30 days. I can start that for you now.
Reply to Nadia…
Human review activeSensitive topics require approval
4 websites connectedOne central command center
Core connection paths
Live chat
Email ticketing
WhatsApp
WordPress
WHMCS
REST API
One accountable operation
Replace tool switching with a connected support workflow.
Each conversation keeps its channel, customer, ownership, service policy and next action in one operating view.
Unify the queue
Bring website, email, ticket and supported messaging work into one prioritized inbox.
Give agents context
Show customer history, website activity, account state and related service information before reply.
Control the workflow
Route, assign, escalate and automate work with visible conditions and named owners.
Measure the operation
Review SLA, resolution, workload, quality, customer sentiment and AI performance.
Interactive product overview
Follow the customer-support workflow from inbox to insight.
Each product area links to its availability, prerequisites, operating boundaries and implementation evidence.
One accountable queueAvailable
Bring every customer conversation into one operational inbox.
Give agents a shared view of live chat, email, tickets, messaging and customer history with ownership, priorities, SLA context and collaborative notes.
- Shared inbox and personal queues
- Channel and website filters
- Private notes and mentions
Unified InboxIllustrative workspace
Governed AI supportConfiguration required
Automate repetitive support while keeping humans in control.
Ground AI responses in approved company knowledge, control spend and confidence, review risky answers and hand conversations to agents whenever certainty is low.
- AI Agent Copilot
- Suggested replies and summaries
- Intent and sentiment detection
AI Support AgentIllustrative workspace
Unified service deskAvailable
Turn every customer request into accountable, searchable work.
Manage website, email, API, WordPress, WHMCS and omnichannel requests in one ticket queue with assignments, SLAs, automation and complete customer history.
- Saved personal views
- Bulk assignment and status updates
- Round-robin and capacity routing
TicketingIllustrative workspace
Proactive account managementAvailable
Turn support history into healthier customer relationships.
Track account health, onboarding, renewal risk, success plans, NPS, milestones and support signals in the same platform used to serve customers.
- Account ownership
- Annual value and renewal dates
- NPS surveys
Customer SuccessIllustrative workspace
Workflow orchestrationAvailable
Route, respond and escalate work consistently.
Create multi-condition rules for tickets, chats, SLAs, AI handoffs and customer feedback, with delayed actions, signed webhooks and execution history.
- Match all or any conditions
- Rule ordering
- Stop-processing control
AutomationIllustrative workspace
Operational intelligenceAvailable
Understand service performance without exporting every conversation.
Measure support volume, responsiveness, SLA performance, customer feedback, agent quality, AI usage and staffing needs from workspace-isolated dashboards.
- Agent scorecards
- CSAT and NPS trends
- AI resolution and cost reporting
Analytics & QualityIllustrative workspace
Governed AI supportAI Draft AI Assisted AI Automatic Review AI controls
Use AI where the evidence is strong—and hand off where it is not.
Approved knowledge, confidence thresholds, budget controls and sensitive-topic policy keep automation inside an accountable operating model.
Prepare answers for agent review.
Help within approved workflows and thresholds.
Handle proven topics with explicit handoff rules.
Knowledge citationsApproved source required
ActiveConfidence controlsAutomatic threshold
ConfiguredHuman handoffBilling, refunds, security
RequiredSpending controlsProvider budget and limits
EnabledProvider resilienceFallback and health checks
ReviewSensitive topicsRestricted automation policy
ProtectedConnected support operations
Keep channel, website and customer context together.
Agents should not reconstruct the customer story from separate tabs before every reply.
Every channel, one history
Connect website chat, email and supported messaging paths to one customer timeline and accountable team.
ChatEmailWhatsAppSMS
Explore omnichannel One command center for every website
Use an all-sites view for central oversight, then switch the active website without losing the operational page.
HHelpoSoft34 open items
CCloudNova18 open items
SStorefront11 open items
Understand the account before replying
Bring support history, current website activity, account state and related products into the same decision view.
A
Alex MorganNorthstar Hosting · Active
- Open tickets
- 2
- Last CSAT
- 5 / 5
- Renewal
- 42 days
Build rules teams can explain.
Use visible events, conditions and accountable actions instead of hiding customer-impacting decisions.
WHEN High-risk refund request arrives
IF Customer is VIP
THEN Assign billing and start SLA
Measure service quality, not activity alone.
Review response, resolution, SLA, customer sentiment, workload and AI outcomes using clearly labeled workspace data.
First response4m 12sDemo workspace
SLA compliance94%Demo workspace
CSAT4.7 / 5Demo workspace
AI reviewed68%Demo workspace
Built around real operating models
Choose the workflow closest to your support organization.
Solution pages connect HelpoSoft to specific customer context, routing, integration and governance needs.
Enterprise trust
Give security and procurement a direct review path.
Separate built-in controls, customer configuration, connected-provider dependencies and evidence required for the contracted Cloud service.
Connected Cloud platform
Connect support to the systems customers and teams already use.
Filter the homepage preview, then open any integration for status, permissions, data flow, setup and known limitations.
Cloud pricing
Publish only active plans and approved commercial terms.
Plan names, prices, trials and included limits come from the live billing catalogue. No fallback price is invented.
Starter
For a small support team getting started.
$19/month
Get startedGrowth
For growing SaaS and online businesses.
$59/month
Get startedAgency
For agencies, hosting companies and multi-site operators.
$149/month
Get startedFrequently asked questions
Resolve the main evaluation questions early.
Review Cloud operations, AI control, channel support, workspace separation, integrations and implementation.
HelpoSoft is a managed Cloud customer support platform that combines website chat, tickets, email, messaging, knowledge, governed AI, analytics, customer context and multi-site operations.
It can become the primary support workspace, but migration should be planned around channels, history, users, integrations, security controls and rollback requirements.
Yes. Draft and assisted modes keep agents in control, while automatic mode can be limited by approved knowledge, confidence, budget, topic and handoff rules.
Yes. Related websites can use separate site settings with a central all-sites command center, subject to the active Cloud plan.
HelpoSoft Cloud supports website chat, email ticketing and documented connection paths for messaging, voice and custom channels. Provider eligibility and status labels apply.
Use the Integration Status page to review whether a connection is Available, Beta, Configuration required, API-ready, Webhook-ready, Migration-ready or Planned.
Yes. HelpoSoft includes documented WordPress and WHMCS connection paths plus APIs, OAuth and signed webhooks.
Application queries, credentials and operational records are workspace-scoped. Customers still control users, permissions, content and connected-provider choices.
Supported OpenAI-compatible providers can be configured and prioritized, subject to the provider capabilities and HelpoSoft Cloud service scope.
Active Cloud plans may include a configured trial period. The website does not invent a trial or fallback price when none is configured.
A controlled first workflow can be configured quickly, while migration, additional channels, security review, knowledge and automation require an agreed implementation plan.
One workspace. Clear control.
Bring every support conversation into HelpoSoft Cloud.
Start with one controlled workflow, verify integrations and security, then expand with measurable ownership.