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Unified service desk

Turn every customer request into accountable, searchable work.

Manage website, email, API, WordPress, WHMCS and omnichannel requests in one ticket queue with assignments, SLAs, automation and complete customer history.

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Operational capabilities

Everything needed to run ticketing as part of one support system.

One queue

Bring email, live chat, web forms, APIs and connected messaging channels into a unified inbox.

Operational control

Use priorities, statuses, departments, tags, private notes, saved replies and bulk actions.

Advanced SLA

Apply business calendars, response targets, pending pauses and staged escalations.

Customer portal

Offer passwordless ticket access, secure replies, attachments and branded support pages.

Included controls

Built for everyday service operations.

Saved personal viewsBulk assignment and status updatesRound-robin and capacity routingEmail threading and reply-by-emailSecure private attachmentsAutomation rules and macrosCustomer satisfaction surveysAudit and performance history

Implementation path

Move from setup to a working support flow.

Connect support channels

Create departments and routing rules

Define SLA calendars and policies

Invite agents and set capacity

Measure response and resolution performance

Frequently asked

Ticketing questions

Can customers reply by email?+

Yes. IMAP channels create and continue threaded tickets while outgoing replies preserve email headers.

Are internal notes sent to customers?+

No. Private notes remain internal and are excluded from external channel delivery.

Can teams process tickets in bulk?+

Yes. Agents can select tickets and update status, priority, assignee or department with tenant-safe validation.

Related capabilities

Continue building the support operation.

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