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Website support

A fast, branded live-chat experience connected to your entire support operation.

Install one non-blocking widget, serve several websites, identify visitor context and move every conversation between AI and human support without losing history.

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Operational capabilities

Everything needed to run live chat as part of one support system.

Branded widget

Five visual styles, selectable launchers, custom colours, logos, sounds and optional white-label branding.

Reliable delivery

Realtime WebSocket/SSE support with adaptive AJAX fallback, retries, unread badges and duplicate-message protection.

Visitor context

See current page, referrer, browser, device, language, timezone, IP and approximate location.

Multi-site control

Operate one website or switch to an all-sites command center from the same workspace.

Included controls

Built for everyday service operations.

Typing and presence indicatorsRead and delivery receiptsSecure file attachmentsProactive engagement campaignsCustomer identity tokensAI-to-human handoffConversation assignment and routingCSAT after chat closure

Implementation path

Move from setup to a working support flow.

Add and verify a website

Customize the widget and launcher

Paste the asynchronous installation snippet

Import approved knowledge

Answer from the shared inbox

Frequently asked

Live Chat questions

Will the widget slow down my website?+

The current loader is asynchronous, uses bounded timeouts and fails closed when HelpoSoft cannot be reached.

Can I manage more than one website?+

Yes. Each workspace can operate multiple websites with per-site filtering and an all-sites overview, subject to plan limits.

Can AI reply before an agent joins?+

Yes. You can use draft, assisted or automatic modes and define confidence, topic and handoff rules.

Related capabilities

Continue building the support operation.

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