One managed customer-support platform for every channel, team and website.
Bring conversations, tickets, messaging, knowledge, governed AI, customer context, analytics and integrations into one cloud workspace with explicit security and rollout evidence.
Enterprise depth without a disconnected tool stack.
Each capability belongs to a product area, an availability status and an implementation path.
Customer conversations
Review detailed product pages for prerequisites, limitations, metrics and rollout evidence.
AI and knowledge
Review detailed product pages for prerequisites, limitations, metrics and rollout evidence.
Omnichannel
Review detailed product pages for prerequisites, limitations, metrics and rollout evidence.
Operations
Review detailed product pages for prerequisites, limitations, metrics and rollout evidence.
Enterprise controls
Review detailed product pages for prerequisites, limitations, metrics and rollout evidence.
Cloud platform
Review detailed product pages for prerequisites, limitations, metrics and rollout evidence.
Managed platform. Clear customer control.
HelpoSoft operates the contracted cloud platform while customers own business configuration, content, access decisions and connected-provider choices.
Review Cloud responsibilities| Area | HelpoSoft Cloud | Customer organization |
|---|---|---|
| Application platform | Contracted releases, platform monitoring and service operations | Workspace configuration and acceptance |
| Identity | Identity features and session controls | Users, roles, SSO policy and access review |
| Customer content | Workspace isolation and application controls | Lawful collection, knowledge, retention and deletion choices |
| Integrations | Connection framework, secrets handling and status documentation | Provider accounts, approved scopes and workflow ownership |
| AI | Provider controls, budgets, review and handoff features | Approved knowledge, topics, provider choice and operating policy |
| Incident response | Platform incident coordination and communication | Business continuity, internal escalation and provider coordination |
Availability is visible before procurement.
Product areas disclose prerequisites, evidence checks, metrics, limitations and provider dependencies.
Review product statusConnection status is never hidden.
Separate Available, Beta, configurable, API-ready, webhook-ready, migration-ready and Planned paths.
Review integration statusEvaluate security, providers, data flow and recovery before launch.
Use the Trust Center, security architecture, subprocessor categories, product status, integration status and responsible-disclosure process during procurement.