Scoped API keys
Server-to-server access for trusted internal services.
Developer platform
Build customer support into any application.
Use scoped APIs, OAuth, signed webhooks, extension manifests and custom channels to connect HelpoSoft without copying untrusted code into the server.
POST /api/v1/tickets
Authorization: Bearer hs_live_••••
Idempotency-Key: order-2048
{
"subject": "Order delivery question",
"contact": { "email": "[email protected]" },
"priority": "normal"
}Platform building blocks
Choose the narrowest integration model that solves the problem.
OAuth applications
User-authorized applications with explicit scopes and PKCE.
Signed webhooks
Subscribe to ticket, conversation and customer events.
Extensions
Versioned manifests, permissions and external HTTPS services.
Custom channels
Bidirectional messages with identity and delivery state.
OpenAPI
Machine-readable endpoints, schemas and authentication.
Reliable integration workflow
Design for failures, retries and accountable access.
Production integrations need more than an endpoint. Plan scope, signatures, idempotency, queue behavior and revocation.
Define the data and actions the integration genuinely needs
Validate this requirement in a test workspace before enabling production traffic.
Create the minimum scopes and encrypted credentials
Validate this requirement in a test workspace before enabling production traffic.
Use idempotency keys for customer-impacting writes
Validate this requirement in a test workspace before enabling production traffic.
Verify webhook signatures before processing events
Validate this requirement in a test workspace before enabling production traffic.
Queue work and record retry or delivery outcomes
Validate this requirement in a test workspace before enabling production traffic.
Provide a documented revocation and support path
Validate this requirement in a test workspace before enabling production traffic.
Integration catalog
Study existing connection patterns.
Cloud integration safety
Give every connection an identity, scope and failure plan.
Production integrations should be revocable, observable and isolated from customer-facing request latency.
Review integration statusUse a dedicated integration identity
Approve minimum scopes and fields
Encrypt and rotate credentials
Validate signed provider callbacks
Make event processing idempotent
Queue retries with bounded backoff
Log delivery without exposing secrets
Document revocation and rollback
Cloud service boundary
Keep application and provider responsibilities explicit.
HelpoSoft Cloud operates the support platform and connection framework. Customers control the integrations they authorize. Connected providers retain their own availability, pricing, data and policy responsibilities.
Review Trust CenterBuild or buy
Use native adapters where verified; extend through supported interfaces.
The integration catalogue distinguishes available, configurable, API-ready, webhook-ready, migration-ready and planned connection paths so teams do not confuse documentation with shipped functionality.
Browse all integrations