Product capabilities

One support system from first question to final resolution.

HelpoSoft gives small teams the essential features of a modern helpdesk without an enterprise-sized setup.

01

Live chat widget

Add the widget with one script, match your brand, restrict it to approved domains and manage multiple websites from one workspace.

Responsive iframe isolation
Visitor identity and page context
Real-time polling without special servers
AI and human replies in one thread

02

Ticket management

Create tickets from the dashboard, APIs, WordPress or WHMCS. Prioritize, assign, resolve and retain the entire message history.

Open, pending, resolved and closed queues
Priorities and agent assignment
Private internal notes
External contact metadata

03

AI support assistant

Connect an OpenAI-compatible provider and ground responses in your published knowledge articles.

Encrypted API credentials
Low-temperature knowledge answers
Prompt-injection resistance instructions
Per-conversation pause and handoff

04

Developer platform

Bring support into any product through scoped API keys and signed event webhooks.

Ticket, conversation and contact endpoints
OpenAPI specification
SHA-256 bearer-key storage
HMAC-signed webhook delivery