Flexible triggers
Respond to new requests, replies, SLA risk, AI handoffs, negative feedback and other events.
Workflow orchestration
Route, respond and escalate work consistently.
Create multi-condition rules for tickets, chats, SLAs, AI handoffs and customer feedback, with delayed actions, signed webhooks and execution history.
Operational capabilities
Everything needed to run automation as part of one support system.
Rich conditions
Match channel, department, status, priority, intent, sentiment, urgency or message content.
Safe actions
Assign teams, change status, send saved replies, notify staff or call signed webhooks.
Observable execution
See matched, skipped, queued, completed and failed rule runs.
Included controls
Built for everyday service operations.
Match all or any conditionsRule orderingStop-processing controlDelayed actionsRetry handlingExecution historyTest against recent recordsWorkspace-safe assignments
Implementation path
Move from setup to a working support flow.
Select a trigger
Add conditions
Choose immediate or delayed actions
Test the rule
Enable and monitor execution history
Frequently asked
Automation questions
Rules can use approved saved replies and other supported actions while preserving normal ticket and audit behavior.
Yes. Delayed actions are queued and retried by the background worker.
Yes. Enable stop processing when a matched rule should prevent subsequent rules from running.
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