Performance dashboards
Track tickets, chats, first response, resolution, SLA compliance and channel volume.
Operational intelligence
Understand service performance without exporting every conversation.
Measure support volume, responsiveness, SLA performance, customer feedback, agent quality, AI usage and staffing needs from workspace-isolated dashboards.
Operational capabilities
Everything needed to run analytics & quality as part of one support system.
Quality assurance
Build weighted review scorecards, critical-failure rules and coaching plans.
Workforce planning
Forecast hourly demand, schedule shifts and identify coverage gaps.
Scheduled exports
Generate private CSV or JSON reports through the background queue.
Included controls
Built for everyday service operations.
Agent scorecardsCSAT and NPS trendsAI resolution and cost reportingHourly workload distributionQA templates and reviewsCoaching plansStaffing forecastsData retention and exports
Implementation path
Move from setup to a working support flow.
Choose reporting period
Review queue and SLA trends
Sample conversations for QA
Create coaching actions
Schedule recurring reports
Frequently asked
Analytics & Quality questions
No. Analytics queries and exports remain scoped to the authenticated workspace.
Yes. Daily, weekly and monthly CSV or JSON reports can be generated by background workers.
It can estimate future hourly volume from historical support patterns and compare it with scheduled shifts.
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