Unified identities
Map provider-specific identities to one customer profile and preserve the complete history.
Every channel, one timeline
Support customers wherever they message your business.
Bring WhatsApp, Messenger, Instagram, Telegram, SMS, email, voice and website conversations into a unified customer and ticket timeline.
Operational capabilities
Everything needed to run omnichannel messaging as part of one support system.
Delivery intelligence
Track queued, sent, delivered, read, failed and blocked message states.
Consent controls
Respect messaging windows, opt-outs and template requirements before outbound delivery.
Media support
Receive and send supported images, documents, audio and video through private storage.
Included controls
Built for everyday service operations.
WhatsApp Cloud APIFacebook MessengerInstagram MessagingTelegram Bot APITwilio SMS/MMS and WhatsAppIMAP email channelsTwilio Voice supportCustom signed channels
Implementation path
Move from setup to a working support flow.
Create a provider connection
Configure and verify the webhook
Map a default department
Send a test message
Monitor delivery and health from one dashboard
Frequently asked
Omnichannel Messaging questions
No. HelpoSoft links external identities to one workspace-scoped customer profile whenever possible.
Supported adapters validate provider signatures or secret tokens before processing events.
Yes. Approved templates can be synchronized and selected when an ordinary customer-care reply is not available.
Related capabilities
Continue building the support operation.
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