9
Available
A documented product path is present in the current HelpoSoft release.
Verify credentials, permissions, data flow and acceptance tests before production use.
Connected support platform
Connect HelpoSoft to the systems your teams already trust.
Evaluate 29 documented Cloud integration and migration paths by business workflow, availability, access model and operational responsibility—not by logo count alone.
Minimum-scope access
Failure and retry guidance
Explicit provider boundaries
Status before implementation
Know what each availability label actually commits to.
A catalogue entry is not a substitute for production approval. Use the status to choose the right evaluation path, then verify the installed release and your provider configuration.
3
Beta
The path is available for controlled evaluation but may still change.
Use a limited workspace, define rollback and obtain explicit owner approval.2
Configuration required
HelpoSoft supports the workflow after provider and workspace configuration.
Confirm prerequisites, tenant settings, provider eligibility and operational ownership.5
API-ready
Scoped APIs and documented data flows can support the integration.
Treat implementation, testing, monitoring and maintenance as owned engineering work.6
Webhook-ready
Signed or provider-approved events can connect the systems.
Validate signatures, duplicates, ordering, retries and provider outage behaviour.3
Migration-ready
A controlled migration workflow is documented for the source platform.
Complete mapping, dry-run, reconciliation, cutover and rollback approval.1
Planned
The page documents intended scope but does not represent a shipped integration.
Do not include it in a production design until release evidence is available.Start with the operating outcome
Common enterprise connection paths
These are evaluation shortcuts using existing integrations. They do not imply that every listed provider is native or production-approved.
Launch website support
Install the customer entry point, establish identity and route website conversations into one queue.
Run hosting support
Connect client identity, domains, services, incidents and accountable technical or billing routing.
Connect commerce operations
Add storefront and subscription context while keeping privileged payment actions outside normal support roles.
Build an enterprise workflow
Use scoped APIs, signed events and issue-tracking systems with clear monitoring and rollback ownership.
Integration finder
Search, filter and shortlist the right connection paths.
Shortlist up to three integrations for a focused security and implementation review. The shortlist stays in this browser tab only.
29 integrations shownOpen a guide for exact requirements and production boundaries.
Evaluation shortlist0 of 3 selected
WordPress
Install the plugin, connect a site key and optionally pass signed logged-in customer identity into the shared support dashboard.
- Requirements
- 3
- Workflows
- 0
- Security checks
- 0
- WordPress administrator access
- HelpoSoft site key
- Public HTTPS website
WHMCS
Synchronize WHMCS ticket events, install live chat in the client area and show services, domains and billing context to authorized agents.
- Requirements
- 3
- Workflows
- 0
- Security checks
- 0
- Supported WHMCS installation
- Addon-module access
- Scoped HelpoSoft API credential
WhatsApp Cloud API
Verify Meta webhooks, receive messages and media, send agent replies, track delivery/read status and use approved templates when required.
- Requirements
- 3
- Workflows
- 0
- Security checks
- 0
- Eligible Meta business assets
- Phone number ID and access token
- Public HTTPS webhook
Telegram
Register a webhook, verify Telegram secret tokens and handle text, media and agent replies from HelpoSoft.
- Requirements
- 3
- Workflows
- 0
- Security checks
- 0
- Telegram bot token
- Public HTTPS webhook
- HelpoSoft channel access
Twilio
Verify Twilio signatures, track message delivery, enforce consent keywords and turn calls or voicemails into support tickets.
- Requirements
- 3
- Workflows
- 0
- Security checks
- 0
- Twilio account and sender
- Public HTTPS callbacks
- Consent and recording policy
API, OAuth & Webhooks
Create tickets, messages and contacts through scoped APIs, authorize external apps with OAuth and subscribe to signed events through REST Hooks.
- Requirements
- 3
- Workflows
- 0
- Security checks
- 0
- HTTPS application endpoint
- Scoped credential or OAuth client
- Signature and idempotency handling
WooCommerce
Connect store and order context to support conversations running through WordPress and HelpoSoft.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 4
- WordPress and WooCommerce
- HelpoSoft WordPress integration
- Scoped order-context configuration
Messenger & Instagram
Bring supported Facebook Messenger and Instagram conversations into the HelpoSoft customer timeline.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 4
- Eligible Facebook Page or Instagram professional account
- Approved Meta app permissions
- Public HTTPS webhook
Slack
Send controlled support alerts and workflow events to team channels through signed webhooks or an approved app.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 4
- Slack incoming webhook or approved app
- HelpoSoft automation access
- Approved destination channel
n8n & Zapier
Connect HelpoSoft events and API actions to approved workflow automation tools.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 4
- n8n or Zapier account/deployment
- Scoped HelpoSoft credential
- Defined retry and data policy
JavaScript Widget
Load the HelpoSoft widget asynchronously, bind it to a verified site key and optionally pass signed customer identity from your server.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- A verified HelpoSoft website record
- A public HTTPS website
- Permission to edit the site template or tag manager
Email, IMAP & SMTP
Connect an inbound mailbox and authenticated sender so customer replies remain attached to the correct ticket and delivery failures are visible.
- Requirements
- 5
- Workflows
- 5
- Security checks
- 0
- Dedicated support mailbox
- IMAP access for inbound mail
- SMTP or supported outbound provider
OpenAI-compatible AI Providers
Configure prioritized OpenAI-compatible endpoints for drafting, summaries and governed automation without placing provider secrets in public code.
- Requirements
- 4
- Workflows
- 5
- Security checks
- 0
- Supported OpenAI-compatible endpoint
- Provider API credential
- Approved knowledge sources
Discord
The planned adapter is intended to route approved server and direct-message events into HelpoSoft while preserving channel permissions and customer context.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Discord application and bot approval
- Explicit server installation permission
- Public HTTPS callback endpoint
Shopify
Give authorized agents the order, fulfilment and customer context needed to resolve ecommerce questions without exposing payment credentials.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Eligible Shopify store
- Custom or approved Shopify application
- Scoped Admin API access
Stripe
Use scoped Stripe APIs and signed webhooks to surface subscription, invoice and payment-state context for authorized support teams.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Stripe account
- Restricted API key or approved OAuth application
- Signed webhook endpoint
HubSpot
Use OAuth and scoped CRM access to help agents understand customer ownership, lifecycle and account context while keeping HelpoSoft as the support workspace.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- HubSpot account
- Approved private app or OAuth application
- Defined contact and company field map
Salesforce
Connect through OAuth with object-level and field-level permissions so agents receive necessary customer context without broad CRM access.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Salesforce organization
- Connected App and OAuth policy
- Approved objects and fields
Jira Service Management
Use signed automation webhooks and scoped Jira credentials to create or update engineering work while preserving HelpoSoft as the customer communication record.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Jira Cloud or supported Jira deployment
- Scoped API token or OAuth application
- Project and issue-type mapping
GitHub
Use a GitHub App or scoped token to create approved engineering issues and receive signed status events without exposing repository administration.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- GitHub organization or repository
- GitHub App or fine-grained token
- Approved repository list
GitLab
Connect selected tickets to GitLab projects with scoped tokens, signed webhook secrets and explicit redaction rules.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- GitLab project or group
- Project access token or OAuth app
- Approved issue fields and labels
Microsoft Teams
Use approved Teams workflow webhooks or a permissioned application to notify internal responders without copying unnecessary customer data.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Microsoft 365 tenant
- Approved Teams channel or workflow
- HelpoSoft automation access
Microsoft 365 Mail
Use supported IMAP/SMTP or an approved Microsoft Graph implementation to receive support email and send authenticated replies.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Microsoft 365 mailbox
- Approved authentication method
- Dedicated support address
Google Workspace Mail
Use a dedicated mailbox with supported OAuth or app-password controls to create threaded tickets and send authenticated replies.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Google Workspace mailbox
- Approved authentication method
- IMAP and SMTP or supported Gmail API configuration
Atlassian Statuspage
Use approved webhooks and APIs to surface public incident context to agents and trigger support workflows when service health changes.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Atlassian Statuspage account
- Component and incident mapping
- Scoped API credential or webhook
Paddle
Use signed Paddle notifications and scoped APIs to show authorized subscription context without bringing payment credentials into HelpoSoft.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Paddle account
- Notification destination or API application
- Customer and subscription mapping
Zendesk Migration
Use source exports or scoped APIs, dry-run mapping and reconciliation reports before cutting customer support over to HelpoSoft Cloud.
- Requirements
- 4
- Workflows
- 5
- Security checks
- 0
- Zendesk administrator access
- Approved export or API access
- Retention and migration scope
Freshdesk Migration
Inventory source records, define mappings, run a dry migration and reconcile the result before changing live support channels.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Freshdesk administrator or export access
- Approved migration scope
- Custom-field map
Intercom Migration
Use approved exports or scoped APIs, identity reconciliation and dry-run validation before moving active customer-support operations.
- Requirements
- 4
- Workflows
- 4
- Security checks
- 0
- Intercom administrator or export access
- Approved conversation and contact scope
- Identity mapping policy
No integration matches those filters.
Reset the filters or request a connection path using the provider documentation and required business workflow.
Production review
Move from catalogue interest to controlled operation.
A working test request is not enough. Review identity, data, failure modes, monitoring and rollback before customer traffic depends on the connection.
Scope
Name the business process, records exchanged, user groups, data sensitivity and service criticality.
Authorise
Create a dedicated identity, grant minimum scopes and document credential ownership and rotation.
Validate
Test happy paths, invalid signatures, duplicate events, ordering, rate limits, expiry and provider outages.
Observe
Define delivery logs, health indicators, alerts, reconciliation and the owner who responds to failures.
Approve
Record accepted limitations, rollback steps, provider dependencies and the next review date.
Shared responsibility
Every connection adds another operational boundary.
Enterprise safety depends on clear ownership between HelpoSoft Cloud, your organisation and the connected provider.
HelpoSoft Cloud
Application controls, supported connection paths, protected configuration, delivery records and platform change management.
Customer organisation
Provider accounts, lawful use, access approval, scopes, data mapping, workflow decisions and production acceptance.
Connected provider
API availability, account eligibility, pricing, quotas, retention, event semantics and provider-side incidents.
Integration FAQ
Direct answers before implementation begins.
Use the detailed integration guide and provider documentation for the final technical design.
No. Status describes the available connection path. Your organisation must still verify configuration, permissions, data flow, provider terms, failure behaviour and operational ownership.
Available means a documented HelpoSoft product path is present. API-ready means the workflow can be implemented through scoped APIs, but engineering, testing and maintenance remain required.
Webhook-ready paths use events or callbacks rather than a complete native application. Production use requires signature validation, idempotency, retries, monitoring and reconciliation.
Supported connections use protected application configuration, but credential scope, provider-account security, rotation and revocation remain shared responsibilities.
Use a limited non-critical workspace, document expected behaviour, test rollback and provider failures, and obtain explicit approval before expanding.
Not automatically. Messaging, AI, email, voice, CRM, billing and other providers may charge separately and apply their own limits and terms.
Yes. Share the business workflow, provider documentation, required objects, authentication method, expected volume and security requirements with Sales.
Migration paths move selected historical records through a controlled project. They require mapping, dry-run, reconciliation, cutover and rollback rather than continuous event delivery.
Need a provider not listed here?
Bring the workflow, provider documentation and security requirements.
HelpoSoft can evaluate whether an existing API, webhook, custom-channel or migration path fits the requirement without pretending an unbuilt native integration already exists.