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Governed AI support

Automate repetitive support while keeping humans in control.

Ground AI responses in approved company knowledge, control spend and confidence, review risky answers and hand conversations to agents whenever certainty is low.

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Operational capabilities

Everything needed to run ai support agent as part of one support system.

Knowledge grounded

Responses use published and approved articles, with source context and knowledge-gap tracking.

Three operating modes

Choose draft, assisted or automatic AI behavior independently for each website.

Provider resilience

Configure prioritized OpenAI-compatible providers with fallbacks, health checks and circuit breakers.

Quality governance

Review low-confidence responses, sensitive topics, negative sentiment and unsupported answers.

Included controls

Built for everyday service operations.

AI Agent CopilotSuggested replies and summariesIntent and sentiment detectionTranslation and tone controlsMonthly budget limitsPer-provider cost reportingHuman handoff rulesPrompt-injection safeguards

Implementation path

Move from setup to a working support flow.

Connect an AI provider

Import and approve knowledge

Start in draft mode

Review confidence and feedback

Enable assisted automation for proven topics

Frequently asked

AI Support Agent questions

Does Copilot send replies automatically?+

No. Copilot inserts suggestions into the normal reply editor; an agent reviews and sends them.

Can I limit AI spending?+

Yes. Workspaces can set monthly budgets and usage limits, and the provider system stops cleanly when limits are reached.

What happens when AI does not know the answer?+

The conversation can be handed to a human and the unanswered question is added to the knowledge-gap queue.

Related capabilities

Continue building the support operation.

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