Outcome: By the end of this guide, you will have a production-oriented configuration and a repeatable test checklist.
1. Install and activate
Copy the module to modules/addons/helposoft and activate it in WHMCS Addon Modules.
2. Create credentials
Generate a scoped HelpoSoft API key and configure the base URL, site key and synchronization options in WHMCS.
3. Map support behavior
Choose which ticket events, departments and client-area pages should connect to HelpoSoft.
4. Test both directions
Open a customer ticket, reply as an administrator, reply as the customer and close the ticket. Confirm each event appears once.
Frequently asked questions
The integration is designed to synchronize supported activity while letting the business choose where staff operate.